Frequently Asked Questions (FAQS)

• How to book a transfer?

  – You can use our customer friendly search engine and  choose in the final step how to pay (Cash on pickup, Credit/Debit card on pickup via POS Terminal or Online). Or you can contact us on Email, Phone, WhatsApp or Viber and we will make you a booking.

• How to meet my driver at the airport?

  – Our proffesional driver will be waiting for you with a sign displaying your name in arrivals hall.

• What happens if my flight is delayed?
  – We monitor all flights in real time. If your flight is delayed, your driver will wait for you at no extra cost. This is why it is important to add a flight number in your booking.

• How to cancel my booking?

  – Simply contact us on our phone numbers, email, WhatsApp or Viber.

• Will there be other people in the car?

  – No, our transfers are private. Only you and the people from your booking will be in the vehicle.

• If i want, can i upgrade the vehicle after completed payment?

  – Yes, you can. Contact us on our Phone, Email, WhatsApp or Viber and we will do our best.

• How can i pay for my booking?

  – You can pay online by credit/debit card or directly to the driver in cash.

• Are taxes and fees included in the price?

  – Yes, all prices are final and include VAT, airport fees, and tolls.

• Do you provide child seats?

  – Yes, child seats and boosters are available upon request at no extra cost.

• What type of vehicles do you offer?

  – Our fleet includes a wide range of vehicles – from standard and minivans to minibus and luxury cars, depending on your needs.

• Is smoking allowed in the vehicles?

  – No, all our vehicles are non-smoking to ensure comfort and cleanliness.

• Will the driver help me with my luggage?

  – Yes, our drivers will be happy to assist you with your luggage.

• Do you provide 24/7 service?

  – Yes, our transfer services are available 24 hours a day, 7 days a week, including holidays.

• What if I can’t find my driver at the airport?
  – If you cannot locate your driver, please call the emergency phone number provided in your booking confirmation.
• Can I make changes to my booking?
  – Yes, changes can be made free of charge up to 12 hours before your scheduled transfer.